Le Mini Macaron - EU logo
Le Mini Macaron - EU logo

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SHIPPING & RETURNS

What are the standard delivery fees and times?

We charge a flat rate for shipping, as follows:. We currently offer free shipping to the countries listed above, except UK and Switzerland, for orders over 49€. Free shipping for UK orders over 59€. Free shipping to Switzerland for orders over 99€.

How do I track my order?

Once your order has been placed and processed, you will receive an email from both us and our transport partner company with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number l

I placed my order this weekend, when will you ship my order?

In Spain 2- 3 working days (in total) to be delivered to you, from the day you order to the day it arrives. For the rest of Europe and the UK, the order preparation time may take up to 2 business days, and around 4-5 business days (in total) to be de

Why is it taking so long to receive my package?

Please check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with third-party shipping companies), please contact us and we

Can I modify my order (content, contact details, address, etc.)?

Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or changes to your order. If you do not wish to keep yo

Can I cancel my order?

Unfortunately, once your order is paid and you have received the confirmation, our system does not allow us to make any changes or cancellations. If you do not wish to keep your order once it is received, you may choose to reject the package from the

What is your return policy?

After receiving your order, you have 15 days to make a return. You must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in their original packaging and not used. We cannot c

What is customs duty?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported. If Customs Duty is required by your territor

Do I need to pay a customs duty fee on my purchase?

Customers from Switzerland and UK (and countries outside of the EU) may need to pay Taxes and Duties for any order above 150€.

What if I don't pay the customs duty?

If you decide to refuse the customs fee, your parcel will be returned to Le Mini Macaron.  We will process your order for a refund and in some instances, a custom handling fee may be deducted from your refund. If you're still unsure on whether you'll

A product from my package is missing or damaged, what should I do?

If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us at [email protected] directly if you encounter this with the following information and we will be happy to assist you:. Note

My package was indicated as delivered, but I have nothing in my mailbox. What should I do?

In some cases, carriers update the delivery status before delivering the package. Please wait 24 hours to see if the product will be delivered.  If you still do not receive it, please email us and we’ll find it together.